Refund Policy

## 1. Overview

We want you to be satisfied with Project Assistant. This policy outlines when and how refunds are granted.

2. Free Trial

All paid plans include a 14-day free trial. During the trial:

• You have full access to plan features

• No payment is charged until the trial ends

• You can cancel at any time with no charges

We encourage you to fully evaluate the Service during the trial period.

3. Refund Eligibility

3.1 Eligible for Refund

• New subscribers who request a refund within 7 days of their first payment

• Technical issues preventing service use that cannot be resolved by our support team

• Billing errors where you were charged incorrectly

3.2 Not Eligible for Refund

• Requests made after 7 days of payment

• Accounts that have violated our Terms of Service

• Partial month usage or mid-cycle cancellations

• Change of mind after the trial period

• Usage limits exceeded

4. How to Request a Refund

1. Contact us at: support@marver-tech.com
2. Include your account email and the reason for the request
3. We will respond within 3 business days

5. Refund Processing

• Approved refunds are processed in 5-10 business days

• Refunds are issued to the original payment method

• You will receive a confirmation email once processed

6. Cancellation vs. Refund

Cancellation: Stops future billing. You retain access until your current period ends.

Refund: Returns payment and terminates access immediately.

7. Disputes

If you dispute a charge with your bank before contacting us, we reserve the right to suspend your account pending resolution.

8. Contact

For refund requests: support@marver-tech.com